Wholesale Return Policy

AOS Wholesale LLC Return Process:

All returns need to be authorized prior to return. Returns without a return authorization number, issued by AOS Wholesale LLC, will not be accepted. If you should have any questions about our Return Policy please feel free to contact us for more information at:

wholesale@aosoutlet.com

Private Labeled OEM:

The warranty period for Private Labeled OEM items is one year from date of purchase, except for inkjets which have a warranty period of six months from date of purchase.
All OEM Imaging products are under warranty for six months from date of purchase but may be returned only upon prior approval.

OEM Defective Returns:
1. Must specify the printer model number
2. Reason for return (Detailed description of defect)
3. Lot/Serial number located on product or box
Once the above information is received, we will send it in for
approval and once approved, we will provide a RMA #.

No Restock Fee If:
An employee of AOS Wholesale LLC enters in your purchase
incorrectly by entering the wrong address, product entry error or if there is a picking error by our warehouse employees.

Restock Fee If:
Ordered by customer in error and product has not been opened and is in a resalable condition. Customer decides they no longer need the product.

No Credit If:
Box has been opened and is not in resalable condition.
Product has been used, and is open with no failure or defect proof Once Tested on our end.


Instructions for returning products:

Absolutely no returns without prior written authorization will be accepted.
Returns must be received within 30 days from when return authorization was issued.
All products must be returned in the original carton and must ship overboxed (in another box)
Do not put any markings, tape, or labels on the original product carton even if product is defective.
Always enclose a copy of the return authorization with the return.

Special Order Products:
All special order and non-stock items are non-returnable.

Shipping Errors or Shipping Damage:

AOS Wholesale LLC must be notified of any shipping errors or shipping damage within 15 days of the date of delivery, otherwise the returns are denied and warranties become void.